Apply for: General Manager

As GM you have just one job: To understand your customer perfectly.
Spreadsheets, SOPs, reports - all of this is meaningless if you don’t know the people who will walk through your doors.
Too often hospitality leaders sit hidden away in their offices and make a lot of assumptions about what their guests want.
To us, senior leaders belong on the floor, connecting with guests, having meaningful discussions, engaging with different teams, and trying the services for themselves.
If you're a GM, you've got to: Be aware of people’s moods. Observe what and how they order. Understand the reasons guests chose your business. Be open to feedback - both good and bad - and use it to propel your organisation forward.

Close your laptop.
Spark a conversation with a customer.
And be open to taking on feedback.
When you focus on your customer experience, and you excel,
That’ll translate to customer loyalty and revenue growth, every time.

Is this you?