As GM you have just one job: To understand your customer perfectly.
Spreadsheets, SOPs, reports - all of this is meaningless if you don’t know the people who will walk through your doors.
Too often hospitality leaders sit hidden away in their offices and make a lot of assumptions about what their guests want.
To us, senior leaders belong on the floor, connecting with guests, having meaningful discussions, engaging with different teams, and trying the services for themselves.
If you're a GM, you've got to: Be aware of people’s moods. Observe what and how they order. Understand the reasons guests choose your business. Be open to feedback - both good and bad - and use it to propel your organisation forward.
Close your laptop.
Spark a conversation with a customer.
And be open to taking on feedback.
When you focus on your customer experience, and you excel,
That’ll translate to customer loyalty and revenue growth, every time.
Is this you?
£100k+ Package - Progressive UK based company
Aspiring 5* Property - Rural Scotland
General Manager Rewards:
We are offering an exceptional £100k+ package, which includes a competitive salary, performance-based bonuses, and various senior management benefits.
The Place:
Xpress is excited to partner with a growing UK privately-owned organization, which is committed to expanding its presence within the Scottish market. Following recent acquisitions and extensive renovations, our client is now poised to strengthen their Scottish management team. We are looking for up to three General Managers to lead these promising 4* properties, aiming for 5* service, located across the Edinburgh & Lothians, Fife, and Grampian regions. This presents an excellent opportunity for an experienced 4* General Manager or a first-time GM looking to take the next step in their career, overseeing a stunning property set in the beautiful Scottish countryside with a bold vision for the future.
The Job:
As General Manager, you will be responsible for overseeing the daily operations of one of the Scottish-based properties. This includes managing newly opened restaurants that offer first-class dining experiences, overseeing accommodations which feature multiple rooms and luxury suites, and ensuring the highest standards are maintained throughout. You will lead, train, and motivate your management team, ensuring that the needs of guests are exceeded at every touchpoint. Additionally, you will collaborate with the Group Operations Director to help develop these properties and explore new business opportunities.
The Person:
The ideal candidates will have significant experience within 4* hotel environments, ideally with knowledge of the corporate event and conference sector, as well as an understanding of the growing leisure spa and golf tourism markets. A strong background in Food & Beverage, particularly in premium fine dining establishments, is highly preferred. These roles would suit an experienced Hotel Manager looking to step up into a General Manager position, or even a Director of F&B or Director of Operations with experience in food and beverage control in a quality setting. Skills in succession management, team development, and a strong front-of-house presence are crucial. While current General Managers will be strongly considered, we are also open to candidates with bedroom operations experience who are eager to gain broader hospitality management experience. The successful candidate will be someone with an eye for detail and the ability to deliver luxury service while creating a distinctive culture at the property.
Xpress Recruitment is acting as an Employment Agency in relation to this vacancy.
All candidates registering with Xpress Recruitment will need to provide proof of identity, eligibility to work in the UK and any relevant qualifications and references.
No sponsorship is available for this role in question and unfortunately live-in accommodation is not an option but relocation can be assisted with.